Muscat: The activities of the Sanad Service Centers Lab began today, organized by the Ministry of Commerce, Industry, and Investment Promotion in collaboration with the Oman Vision 2040 Implementation Follow-up Unit, and will continue until 25 December.

According to Oman News Agency, this initiative aims to prepare a comprehensive developmental roadmap for the Sanad Centers by designing practical initiatives that contribute to improving service quality, enhancing the beneficiary experience, and promoting the sustainability of the centers as a pivotal partner in providing government and community services.

The launch of the lab comes amid the significant expansion witnessed by the Sanad Centers over the past years, with their number exceeding 920 centers. These centers have provided more than 2,350 job opportunities for Omani youth, necessitating the development of their operating model, improving their service quality, and ensuring their financial and operational sustainability.

The Ministry affirmed that the lab represents a pivotal station in the journey of the Sanad Centers, more than 20 years after their establishment. It embodies the Ministry's commitment to adopting innovative and sustainable business models that enhance employment opportunities, upgrade service levels, and support national digital transformation, thereby positively impacting the community and the national economy.

The lab also aims to standardize procedures and service delivery standards, fully link Sanad Centers with the unified government portal, and develop a classification and star rating system. Additionally, it aims to raise the efficiency and qualification of human resources and launch wage-support programs and performance-linked incentives, contributing to improving the beneficiary experience and creating an attractive and stable work environment.

It is worth mentioning that the Sanad Service Centers have witnessed increasing demand for transaction completion, with the number of completed electronic services and transactions exceeding 813 thousand during the period from January to October 2025. More than 523 thousand services were executed through the Sanad Centers electronic portal, alongside over 290 thousand services completed through the centers on the "Oman Business" platform.